Life Lessons

Important Lessons I Learned From Working in Retail

Back in 2018, I left my job in retail after a total of 7 years. It all started as a job to give me some extra cash at uni, and it was my fallback when my lack of experience let me down in finding a job actually relevant to my degree.

We all know that if I had a pound for every time I said I hated retail, I probably wouldn’t need to work anymore, but overall the good moments outweighed the bad. I met some of my best friends and I’ve had so many laughs. Not only that, but I had some cracking nights out and Christmas parties.

There’s a lot you can learn from retail. So, I’ve compiled a list of everything, good and bad, that I learnt in those 7 years. I also feel I should point out these views are all my own.

6 Things I Learned Working in Retail Pinterest Graphic

1: The Customer is NOT Always Right

Yes, this is the foundation of all customer focused jobs. But most retail workers will tell you that there are numerous occasions where that rule is a load of crap. Be it twisting of your words, lying through their teeth or kicking up a fuss because the cost of something is a mere 10p over what you initially quoted. Sometimes, the customer is just an asshole.


From handing things back in a filthy condition to walking round having visibly soiled themselves (and yes, that actually did happen), you see some real eye openers when you work with general public. Not only that, you will pick up every illness. Not ideal when you’re a huge germaphobe.

3: Working Weekends & During School Holidays is a Highly Effective Contraceptive

I don’t like kids at the best of times. But those days where they just keep coming into the shop are enough to put you off reproducing for good. From sticky hands on displays to tantrums and wetting themselves in the waiting area (upon me telling them we didn’t have a customer toilet, one parent pointed at me and said to her child “it’s okay darling, if you wee yourself, SHE can clean it up”), I would usually go home with one thing on my mind… taking my birth control pill. My top tip for dealing with weekends and half term? Take two paracetamols in the morning and pop a bottle of wine in the fridge for later.

4: You Will Cry. A Lot…

The general public can be horrible people. And what’s worse, it’ll be over the most ridiculous, first world problem thing.

5: … But People Aren’t ALL Assholes

Despite some people being truly and utterly vile, you will meet some incredibly lovely people. Some customers just get you. You’ll have plenty of laughs and you’ll bond. Others you’ll just simply have a nice chat that will be the best part of your day. My favourite customers to this day were an old married couple who had been married for 66 years. I asked them what their secret was. Their answer was “she’s in charge” and “never argue about money.” Absolute cuties.

I also once served an elderly lady who I ended up chatting to for ages even though it was just a ten minute appointment to fit her glasses – she told me all about her life and her battles with illness, and that her husband was in a nursing home and no longer recognised her – despite that, she was the most positive person I’d ever met. She told me even though her husband was as unwell as he was, she had 60+ years of wonderful memories and trips with him, and she kept reiterating “but I’m still here, I’ve had a wonderful life, and that’s what matters.” She was probably one of the most lovely customers I’d ever had the pleasure of dealing with, and honestly, after she left, I had a little cry.

6: The Friends You Make Will Be Your Friends for Life

At the end of the day, you’re all in the same boat. It’s those little looks you exchange with each other when one of you is dealing with a dick customer. It’s continuing your conversation 4 hours after you started it because you were rudely interrupted. And, it’s crying on their shoulder when a customer has been a complete bellend to you. You’ll have the most inappropriate conversations in the most inappropriate places, and it’ll be bloody hilarious. The best part? Getting hammered at the Christmas party with them and having some nights out you’ll never forget.

I can’t say I loved working in retail, because I didn’t. But, there’s no denying, it’s given me a thicker skin (I’m still a bit precious, but I tend to get more angry than teary these days) and it’s given me more confidence. It’s so much easier to be confident when you’re literally being paid to do so – when I started at university, I’d never dream of talking to a random stranger but you don’t have much of a choice when you’re working with the general public. One could also argue you don’t at uni either, but that’s a whole other story for a whole different time (I have plenty of stories about being a little loner in the year that’s supposed to be the most social one of your life). Anyway. Off topic. Retail has taught me some valuable skills, and it’s actually true when they say a lot of it is transferable. But, in all honesty, the absolute best thing about retail is you will meet your absolute best friends for life.

A picture of the leaving goodies I was given by my colleagues on my last day. There are three "sorry you're leaving" cards, a sparkly gift bag, a box of hand cream, a box of Celebrations, a sign that says "A home without a cat is just a house," a unicorn tea light holder, some blue tealights, a green mug with a black cat on, a matching storage tin, and a pink gin and tonic gift set.
Goodies given to me by my lovely friends on my last day. They know me so well.

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